We aim to post all parcels within 2-3 working days (Monday to Friday) and will send confirmation of posting when your parcel has been posted.
We are based in the UK and supply to many countries around the world. Crystals vary a lot in size and weight, so we have opted to keep things simple and clear for you, and calculate shipping based on the cost of your order, with FREE SHIPPING to many countries, over certain values, as shown below. Any options and the costs will be clearly shown in checkout.
We offer FREE shipping on parcels up to 2kgs on the following values:
UK, over £75
Europe, USA and Canada, Australia over £175
Flat rate shipping of £20 is available to Brazil, Hong Kong, India, Israel, Japan, Malaysia and Singapore.
Apologies, but due to the impenetrable customs in Ireland at the moment, we are suspending all orders there. We are continuing to monitor this situation and will resume when this is resolved.
Parcels over 2kgs will incur extra charges and will either be sent via a different service or split into two parcels. If this situation occurs, we will contact you to agree any extra costs and the best option.
All UK parcels will be sent via 1st class post.
Outside of the UK we use International Standard, except for some countries where we will only supply via tracked and signed. Time varies for this service, according to country, on average, please allow 7-10 days for Europe, 10-14 days for USA and Canada and 2-3 weeks for the rest of the World. Tracked and signed parcels usually are quicker, but this will depend on the country of receipt.
If you need something quickly, please email us and we will do our best to meet your needs (additional charges may apply).